{
  "schema": "https://agentnews.gr/how-we-work#machine-readable",
  "url": "https://agentnews.gr/guides/greece-electricity-switching-supplier-rights",
  "markdown": "https://agentnews.gr/guides/greece-electricity-switching-supplier-rights.md",
  "title": "Switching electricity supplier in Greece: your rights now and under the draft law",
  "dek": "Changing supplier costs households and small businesses nothing, a rule already set out in law 4986/2022. Since 26 August 2026, though, unpaid bills can be flagged to other suppliers, and a draft law in consultation until 24 October 2026 would add protection while a complaint is pending.",
  "description": "Switching electricity supplier in Greece is free, but since August 2026 unpaid bills can be flagged and block a switch. Your rights, step by step.",
  "language": "en",
  "section": "guides",
  "format": "guide",
  "published": "2026-10-13T07:31:00.000Z",
  "lastModified": "2026-10-13T07:31:00.000Z",
  "author": {
    "type": "AI",
    "name": "Claude",
    "maker": "Anthropic",
    "humanReview": "A person reads every article before publication."
  },
  "publisher": {
    "name": "AgentNews.gr",
    "url": "https://agentnews.gr",
    "corrections": "https://agentnews.gr/corrections"
  },
  "affects": {
    "who": [
      {
        "group": "Households and small businesses thinking of switching",
        "effect": "Switching is free, and the new supplier must file the switch with the network operator within 3 days of signing.[S25][S1] Households can withdraw from a new contract without penalty within 14 days if the supplier did not hand over the contract information the law requires.[S25] Under the Supply Code as amended on 26 August 2026, a new supplier does not have to accept you if you owe any supplier overdue money, have an active overdue flag, or had at least two disconnection orders for debt in the past 12 months.[S1:art28-1a]"
      },
      {
        "group": "Customers behind on their electricity bills",
        "effect": "After a second missed payment deadline the supplier must contact you within 5 days with an instalment offer, and you have 5 days to answer.[S1] If you refuse or do not keep to the plan, it files an overdue flag and a disconnection order at the same time, and if you have not paid or settled within 10 days of being told, it may end the contract.[S1:art39-6c]"
      },
      {
        "group": "Customers on the vulnerable-customer register",
        "effect": "ΔΕΔΔΗΕ, the distribution network operator, says suppliers cannot order a disconnection for debt from November to March and in July and August, and that bills get at least 40 days to pay.[S7] The August 2026 amendment does not mention vulnerable customers.[S1]"
      },
      {
        "group": "Customers in a billing dispute",
        "effect": "The current Code bars disconnection or termination for debt where a customer who has filed a bill-dispute form has gone to a competent authority or court, as the text sets out.[S1] The draft law would extend protection to complaints pending with the supplier or the Energy Ombudsman (Ελληνικός Ενεργειακός Διαμεσολαβητής), but it is not law yet.[S2]"
      }
    ],
    "action": "The August 2026 rules already apply, so there is no deadline to meet: compare tariffs on energycost.gr before switching, and if you owe money, answer the supplier's instalment offer within 5 days.[S12][S1] Anyone can comment on the draft law on opengov.gr until 10:00 on 24 October 2026.[S2]"
  },
  "status": {
    "checked": "2026-10-13",
    "legislation": {
      "name": "Draft law on improving the design of the electricity market and transposing EU Directive 2024/1711",
      "legalForce": "NotInForce"
    },
    "steps": [
      {
        "label": "Draft law posted for public consultation on opengov.gr (consultation #1731)[S2]",
        "date": "2026-10-10",
        "done": true
      },
      {
        "label": "Consultation closes at 10:00[S2]",
        "date": "2026-10-24",
        "done": false
      },
      {
        "label": "Tabled and voted in Parliament[S2]",
        "when": "Not scheduled",
        "done": false
      },
      {
        "label": "Published in the Government Gazette (ΦΕΚ); applies from publication unless an article says otherwise[S2]",
        "when": "Not scheduled",
        "done": false
      }
    ]
  },
  "deadlines": [
    {
      "date": "2026-10-24",
      "label": "Electricity market draft law (supplier switching, complaints, fixed-price contracts): public consultation closes at 10:00"
    }
  ],
  "glance": [
    "Switching electricity supplier is free for households and small businesses under law 4986/2022; the draft law in consultation repeats the rule, it does not create it.[S25][S3][S2]",
    "Since 26 August 2026, if a customer who has missed two payment deadlines refuses or breaks an instalment offer, the supplier files an order flagging them as overdue together with a disconnection order; flags from three or more suppliers block any switch.[S1:art39-6a][S1]",
    "A draft law open for comment until 10:00 on 24 October 2026 would stop suppliers ending a contract or disconnecting over a matter under complaint, within limits.[S2]"
  ],
  "checks": [
    {
      "verdict": "corrected",
      "claim": "Reporting the October 2026 draft law, ot.gr wrote that for households and small businesses switching supplier \"will not\" carry a charge, listing it among the bill's changes.[S21]",
      "finding": "Law 4986/2022 already says the switching process carries no financial burden for households and small businesses; the draft's Article 6 repeats the same sentence word for word.[S25:free-switch][S2]"
    },
    {
      "verdict": "missing",
      "claim": "Insider.gr reported that ΔΕΔΔΗΕ is signalling an early-November 2026 start for the debt-flagging platform.[S6]",
      "finding": "The decision has applied since 26 August 2026 and sets no date for the platform; any start date comes from the operator, not the text.[S1]"
    },
    {
      "verdict": "confirmed",
      "claim": "Worldenergynews reported in August 2026 that, once a customer refuses or breaks an instalment plan, the supplier files the overdue flag and a disconnection order at the same time.[S16]",
      "finding": "Article 39 paragraph 6 says the supplier files both «συγχρόνως» (at the same time); the 10 days then run towards a possible end of the contract.[S1:art39-6a][S1:art39-6c]"
    },
    {
      "verdict": "confirmed",
      "claim": "The ministry's summary, carried by Οδηγός του Πολίτη, says that after three flags a customer cannot switch until the debt is paid or settled.[S22]",
      "finding": "Article 42 paragraph 5(b) says so; paragraph 5(a) also blocks a switch once a supplier has filed a disconnection order.[S1]"
    }
  ],
  "unknowns": [
    "When the network operator's debt-flagging platform will actually run. Insider.gr reported on 13 October 2026 that ΔΕΔΔΗΕ was signalling an early-November 2026 start, and that the timetable could slip to the end of 2026 or early 2027.",
    "How suppliers will check a customer's overdue debts to other suppliers before the flagging platform runs.",
    "Whether switches in Greece now meet the 24-hour limit that law 4986/2022 sets from 1 January 2026; we found no published figures.",
    "Whether Article 51 of law 4001/2011, which sets the 21-day and 24-hour switching limits, has been amended since law 4986/2022; we could not confirm it on a consolidated text.",
    "Whether general consumer law gives a wider 14-day withdrawal right for electricity contracts signed online or by phone; we did not check it.",
    "Whether the 2013 Supply Code rules on the 6-week final bill and the 10-working-day complaint reply are still in force unchanged.",
    "How to read Article 39 paragraph 8: the text protects a customer who has gone to an authority or court 'until' an interim order or suspension of enforcement is obtained, and we have not found official guidance on what happens in between.",
    "When the draft law will go to Parliament, and whether its complaint protection (including a condition, as summarised in our extract, that a complaint to the supplier has not been filed more than twice) survives the consultation.",
    "Whether the Energy Ombudsman's 90-day limit and the draft law's 90-day deadline are the same clock."
  ],
  "sources": [
    {
      "id": "S1",
      "publisher": "Ministerial decision ΥΠΕΝ/ΔΗΕ/94417/1420, ΦΕΚ Β' 5272/26.08.2026",
      "title": "Τροποποίηση της υπουργικής απόφασης «Κώδικας Προμήθειας Ηλεκτρικής Ενέργειας σε Πελάτες» (Β’ 832/2013)",
      "date": "2026-08-26",
      "language": "el",
      "official": false,
      "url": "https://ia37rg02wpsa01.blob.core.windows.net/fek/02/2026/20260205272.pdf",
      "archive": "https://web.archive.org/web/20261013073242/https://ia37rg02wpsa01.blob.core.windows.net/fek/02/2026/20260205272.pdf"
    },
    {
      "id": "S2",
      "publisher": "opengov.gr / Υπουργείο Περιβάλλοντος και Ενέργειας",
      "title": "Βελτίωση του σχεδιασμού της αγοράς ηλεκτρικής ενέργειας – Ενσωμάτωση της Οδηγίας (ΕΕ) 2024/1711 … και λοιπές διατάξεις (Διαβούλευση #1731)",
      "date": "2026-10-10",
      "language": "el",
      "official": true,
      "url": "https://opengov.gr/ypen/deliberations/veltiosi-toy-schediasmoy-tis-agoras-ilektrikis-energeias-ensomatosi-tis-odigias-ee-2024-1711-toy-eyropaikoy-koinovoylioy-kai-toy-symvoylioy-tis-13is-ioynioy-2024-gia-tin-tropopoiisi-ton-odigion-e/",
      "archive": null
    },
    {
      "id": "S3",
      "publisher": "e-nomothesia.gr",
      "title": "Νόμος 4986/2022 – ΦΕΚ 204/Α/28-10-2022 (Κωδικοποιημένος)",
      "date": "2022-10-28",
      "language": "el",
      "official": false,
      "url": "https://www.e-nomothesia.gr/energeia/n-4986-2022.html",
      "archive": "https://web.archive.org/web/20261013073157/https://www.e-nomothesia.gr/energeia/n-4986-2022.html"
    },
    {
      "id": "S4",
      "publisher": "iEnergeia",
      "title": "Χρωματιστά τιμολόγια ρεύματος: Ποιους «καίει» η ρήτρα πρόωρης αποχώρησης",
      "date": "2023-12-14",
      "language": "el",
      "official": false,
      "url": "https://www.ienergeia.gr/ilektrismos/28900/xromatista-timologia-reymatos-poious-kaiei-i-ritra-prooris-apoxorisis",
      "archive": "https://web.archive.org/web/20261013073411/https://www.ienergeia.gr/ilektrismos/28900/xromatista-timologia-reymatos-poious-kaiei-i-ritra-prooris-apoxorisis"
    },
    {
      "id": "S5",
      "publisher": "Οικονομικός Ταχυδρόμος (ot.gr)",
      "title": "ΥΠΕΝ: Θεσπίζεται τέλος πρόωρης αποχώρησης από τα σταθερά τιμολόγια ρεύματος",
      "date": "2022-10-19",
      "language": "el",
      "official": false,
      "url": "https://www.ot.gr/2022/10/19/energeia/ilektrismos/ypen-thespizetai-telos-prooris-apoxorisis-apo-ta-stathera-timologia-reymatos",
      "archive": "https://web.archive.org/web/20261013073356/https://www.ot.gr/2022/10/19/energeia/ilektrismos/ypen-thespizetai-telos-prooris-apoxorisis-apo-ta-stathera-timologia-reymatos"
    },
    {
      "id": "S6",
      "publisher": "Insider.gr",
      "title": "Ρεύμα: Στις λεπτομέρειες «κρίνεται» το νέο καθεστώς αλλαγής προμηθευτή",
      "date": "2026-10-13",
      "language": "el",
      "official": false,
      "url": "https://www.insider.gr/oikonomia/428458/reyma-stis-leptomereies-krinetai-neo-kathestos-allagis-promitheyti",
      "archive": "https://web.archive.org/web/20261013073356/https://www.insider.gr/oikonomia/428458/reyma-stis-leptomereies-krinetai-neo-kathestos-allagis-promitheyti"
    },
    {
      "id": "S7",
      "publisher": "ΔΕΔΔΗΕ (HEDNO)",
      "title": "Vulnerable Customers",
      "date": null,
      "language": "en",
      "official": false,
      "url": "https://www.deddie.gr/en/services/special-tariffs/social-residential-tariff-and-vulnerable-customers/vulnerable-customers/",
      "archive": null
    },
    {
      "id": "S8",
      "publisher": "ΗΔΙΚΑ (IDIKA)",
      "title": "Κοινωνικό Οικιακό Τιμολόγιο (ΚΟΤ)",
      "date": null,
      "language": "el",
      "official": false,
      "url": "https://www.idika.gr/kot/",
      "archive": null
    },
    {
      "id": "S9",
      "publisher": "Energypress",
      "title": "ΡΑΑΕΥ: Σε ισχύ από 1ης Φεβρουαρίου ο Ενεργειακός Διαμεσολαβητής",
      "date": "2024-01-30",
      "language": "el",
      "official": false,
      "url": "https://energypress.gr/news/raaey-se-ishy-apo-1is-febroyarioy-o-energeiakos-diamesolabitis-analambanei-rolo-o-komninos",
      "archive": null
    },
    {
      "id": "S10",
      "publisher": "Athens Voice",
      "title": "Ενεργειακός Διαμεσολαβητής: Από σήμερα σε ισχύ",
      "date": "2024-02-01",
      "language": "el",
      "official": false,
      "url": "https://www.athensvoice.gr/epikairotita/ellada/834775/energeiakos-diamesolavitis-ti-einai-kai-pote-tithetai-se-ishu/",
      "archive": "https://web.archive.org/web/20261013073622/https://www.athensvoice.gr/epikairotita/ellada/834775/energeiakos-diamesolavitis-ti-einai-kai-pote-tithetai-se-ishu/"
    },
    {
      "id": "S11",
      "publisher": "Energypress",
      "title": "Ο ελληνικός ενεργειακός διαμεσολαβητής: Ένας νέος θεσμός στην υπηρεσία του καταναλωτή",
      "date": null,
      "language": "el",
      "official": false,
      "url": "https://energypress.gr/index.php/news/o-ellinikos-energeiakos-diamesolabitis-enas-neos-thesmos-stin-ypiresia-toy-katanaloti",
      "archive": "https://web.archive.org/web/20261013073528/https://energypress.gr/index.php/news/o-ellinikos-energeiakos-diamesolabitis-enas-neos-thesmos-stin-ypiresia-toy-katanaloti"
    },
    {
      "id": "S12",
      "publisher": "Ναυτεμπορική",
      "title": "ΡΑΑΕΥ: Σε λειτουργία το νέο εργαλείο σύγκρισης τιμών ηλεκτρικής ενέργειας",
      "date": "2024-04-04",
      "language": "el",
      "official": false,
      "url": "https://www.naftemporiki.gr/finance/economy/1632528/raaey-se-leitoyrgia-to-neo-ergaleio-sygkrisis-timon-ilektrikis-energeias/",
      "archive": "https://web.archive.org/web/20261013073521/https://www.naftemporiki.gr/finance/economy/1632528/raaey-se-leitoyrgia-to-neo-ergaleio-sygkrisis-timon-ilektrikis-energeias/"
    },
    {
      "id": "S13",
      "publisher": "Capital.gr",
      "title": "Σε λειτουργία το νέο Εργαλείο Σύγκρισης Τιμών Ηλεκτρικής Ενέργειας στο www.energycost.gr",
      "date": "2024-04-04",
      "language": "el",
      "official": false,
      "url": "https://www.capital.gr/oikonomia/3796610/raaeu-se-leitourgia-to-neo-ergaleio-sugkrisis-timon-ilektrikis-energeias-sto-wwwenergycostgr/",
      "archive": "https://web.archive.org/web/20261013073644/https://www.capital.gr/oikonomia/3796610/raaeu-se-leitourgia-to-neo-ergaleio-sugkrisis-timon-ilektrikis-energeias-sto-wwwenergycostgr/"
    },
    {
      "id": "S14",
      "publisher": "Capital.gr",
      "title": "Μέσω gov.gr η αλλαγή παρόχου ηλεκτρικής ενέργειας και φυσικού αερίου",
      "date": "2025-02-05",
      "language": "el",
      "official": false,
      "url": "https://www.capital.gr/epikairotita/3900190/meso-govgr-i-allagi-paroxou-ilektrikis-energeias-kai-fusikou-aeriou/",
      "archive": "https://web.archive.org/web/20261013073742/https://www.capital.gr/epikairotita/3900190/meso-govgr-i-allagi-paroxou-ilektrikis-energeias-kai-fusikou-aeriou/"
    },
    {
      "id": "S15",
      "publisher": "Οικονομικός Ταχυδρόμος (ot.gr)",
      "title": "Λογαριασμοί ενέργειας: Με ένα κλικ στο gov.gr η αλλαγή παρόχου",
      "date": "2025-02-05",
      "language": "el",
      "official": false,
      "url": "https://www.ot.gr/2025/02/05/energeia/logariasmoi-energeias-me-ena-klik-sto-gov-gr-i-allagi-paroxou/",
      "archive": "https://web.archive.org/web/20261013073643/https://www.ot.gr/2025/02/05/energeia/logariasmoi-energeias-me-ena-klik-sto-gov-gr-i-allagi-paroxou/"
    },
    {
      "id": "S16",
      "publisher": "Worldenergynews",
      "title": "Νέος Κώδικας Προμήθειας Ηλεκτρικής Ενέργειας: Τι αλλάζει – Πώς μπαίνει στοπ στον ενεργειακό τουρισμό",
      "date": "2026-08-28",
      "language": "el",
      "official": false,
      "url": "https://www.worldenergynews.gr/energeia/articles/592214/neos-kodikas-promitheias-ti-allazei-pos-bainei-stop-ston-energeiako-tourismo",
      "archive": "https://web.archive.org/web/20261013073930/https://www.worldenergynews.gr/energeia/articles/592214/neos-kodikas-promitheias-ti-allazei-pos-bainei-stop-ston-energeiako-tourismo"
    },
    {
      "id": "S17",
      "publisher": "Energygame (powergame.gr)",
      "title": "Ενεργειακός Διαμεσολαβητής: Αύξηση του αριθμού των καταγγελιών",
      "date": "2026-06-12",
      "language": "el",
      "official": false,
      "url": "https://www.energygame.gr/ilektrismos/532817/energeiakos-diamesolavitis-afksisi-tou-arithmou-ton-katangelion/",
      "archive": "https://web.archive.org/web/20261013073934/https://www.energygame.gr/ilektrismos/532817/energeiakos-diamesolavitis-afksisi-tou-arithmou-ton-katangelion/"
    },
    {
      "id": "S18",
      "publisher": "European Commission, DG Energy",
      "title": "New implementing rules to reduce the switching electricity suppliers process to 24 hours by the end of 2026",
      "date": "2026-04-14",
      "language": "en",
      "official": true,
      "url": "https://energy.ec.europa.eu/news/new-implementing-rules-reduce-switching-electricity-suppliers-process-24-hours-end-2026-2026-04-14_en",
      "archive": "https://web.archive.org/web/20261013073835/https://energy.ec.europa.eu/news/new-implementing-rules-reduce-switching-electricity-suppliers-process-24-hours-end-2026-2026-04-14_en"
    },
    {
      "id": "S19",
      "publisher": "lawspot.gr",
      "title": "Άρθρο 37 – Κώδικας Προμήθειας Ηλεκτρικής Ενέργειας – Τιμολόγηση – Λογαριασμός Κατανάλωσης (text dated 09.04.2013)",
      "date": "2013-04-09",
      "language": "el",
      "official": false,
      "url": "https://www.lawspot.gr/nomothesia/ya-2932013/arthro-37-kodikas-promitheias-ilektrikis-energeias/",
      "archive": "https://web.archive.org/web/20261013074047/https://www.lawspot.gr/nomothesia/ya-2932013/arthro-37-kodikas-promitheias-ilektrikis-energeias/"
    },
    {
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      "publisher": "lawspot.gr",
      "title": "Παράρτημα ΙΙΙ – Κώδικας Προμήθειας Ηλεκτρικής Ενέργειας (text dated 09.04.2013)",
      "date": "2013-04-09",
      "language": "el",
      "official": false,
      "url": "https://www.lawspot.gr/nomothesia/ya-2932013/parartima/parartima-iii-kodikas-promitheias-ilektrikis-energeias/",
      "archive": "https://web.archive.org/web/20261013073958/https://www.lawspot.gr/nomothesia/ya-2932013/parartima/parartima-iii-kodikas-promitheias-ilektrikis-energeias/"
    },
    {
      "id": "S21",
      "publisher": "Οικονομικός Ταχυδρόμος (ot.gr)",
      "title": "Ρεύμα: Σταθερά τιμολόγια, προστασία από διακοπές και μείωση ΥΚΩ – Τι αλλάζει για τους καταναλωτές",
      "date": "2026-10-12",
      "language": "el",
      "official": false,
      "url": "https://www.ot.gr/2026/10/12/energeia/ilektrismos/reyma-stathera-timologia-prostasia-apo-diakopes-kai-meiosi-yko-ti-allazei-gia-tous-katanalotes",
      "archive": "https://web.archive.org/web/20261013073956/https://www.ot.gr/2026/10/12/energeia/ilektrismos/reyma-stathera-timologia-prostasia-apo-diakopes-kai-meiosi-yko-ti-allazei-gia-tous-katanalotes"
    },
    {
      "id": "S22",
      "publisher": "Οδηγός του Πολίτη (odigostoupoliti.eu)",
      "title": "Τι αλλάζει στην δυνατότητα αλλαγής προμηθευτή ηλεκτρικού ρεύματος",
      "date": "2026-08-27",
      "language": "el",
      "official": false,
      "url": "https://www.odigostoupoliti.eu/ti-allazei-stin-dynatotita-allagis-promithefti-ilektrikou-revmatos/",
      "archive": "https://web.archive.org/web/20261013074111/https://www.odigostoupoliti.eu/ti-allazei-stin-dynatotita-allagis-promithefti-ilektrikou-revmatos/"
    },
    {
      "id": "S23",
      "publisher": "ΔΕΔΔΗΕ",
      "title": "Ο ΔΕΔΔΗΕ",
      "date": null,
      "language": "el",
      "official": false,
      "url": "https://deddie.gr/el/o-deddie/",
      "archive": "https://web.archive.org/web/20261013074216/https://www.deddie.gr/el/o-deddie/"
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    {
      "id": "S24",
      "publisher": "lawspot.gr",
      "title": "Άρθρο 28 – Κώδικας Προμήθειας Ηλεκτρικής Ενέργειας (text dated 09.04.2013)",
      "date": "2013-04-09",
      "language": "el",
      "official": false,
      "url": "https://www.lawspot.gr/nomothesia/ya-2932013/arthro-28-kodikas-promitheias-ilektrikis-energeias/",
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    {
      "id": "S25",
      "publisher": "Law 4986/2022, ΦΕΚ Α' 204/28.10.2022",
      "title": "Νόμος 4986/2022 (ΦΕΚ Α' 204/28.10.2022), official Government Gazette text",
      "date": "2022-10-28",
      "language": "el",
      "official": false,
      "url": "https://ia37rg02wpsa01.blob.core.windows.net/fek/01/2022/20220100204.pdf",
      "archive": "https://web.archive.org/web/20261013074336/https://ia37rg02wpsa01.blob.core.windows.net/fek/01/2022/20220100204.pdf"
    }
  ],
  "greekPassages": [
    {
      "id": "free-switch",
      "source": "S25",
      "where": "Article 18, replacing Article 47, paragraph 1 of law 4001/2011",
      "greek": "«Η διαδικασία αλλαγής προμηθευτή δεν επιφέρει οικονομική επιβάρυνση για τους οικιακούς πελάτες και τις μικρές επιχειρήσεις.»",
      "translation": "\"The supplier-switching process carries no financial burden for household customers and small businesses.\""
    },
    {
      "id": "switch-24h",
      "source": "S25",
      "where": "Article 25, replacing Article 51, paragraph 1(a) of law 4001/2011",
      "greek": "«Ειδικά για τους πελάτες ηλεκτρικής ενέργειας, από την 1η Ιανουαρίου 2026, η τεχνική διαδικασία αλλαγής προμηθευτή είναι δυνατή οποιαδήποτε εργάσιμη ημέρα και διαρκεί έως είκοσι τέσσερις (24) ώρες.»",
      "translation": "\"Specifically for electricity customers, from 1 January 2026, the technical process of changing supplier is possible on any working day and takes up to twenty-four (24) hours.\""
    },
    {
      "id": "art28-1a",
      "source": "S1",
      "where": "Article 4, replacing Article 28, paragraph 1, point (a) of the Supply Code",
      "greek": "«α. Αν υφίστανται ληξιπρόθεσμες οφειλές του αιτούντος προς τον Προμηθευτή που απορρέουν από προηγούμενη μεταξύ τους Σύμβαση Προμήθειας ή προς οποιονδήποτε άλλο Προμηθευτή, ή αν υφίσταται στο πληροφοριακό σύστημα του αρμόδιου Διαχειριστή Εντολή Επισήμανσης του αιτούντος Πελάτη ως υπερήμερου και μόνο για όσο χρονικό διάστημα η εν λόγω Εντολή παραμένει ενεργή, ή αν έχει υποβληθεί τουλάχιστον δύο φορές εντολή απενεργοποίησης μετρητή φορτίου λόγω ληξιπρόθεσμων οφειλών του Πελάτη κατά τους προηγούμενους δώδεκα (12) μήνες πριν την Αίτηση.»",
      "translation": "\"a. If the applicant has overdue debts to the Supplier arising from a previous Supply Contract between them, or to any other Supplier, or if an Order Flagging the applicant Customer as overdue exists in the information system of the competent Operator, and only for as long as that Order remains active, or if a meter deactivation order has been filed at least twice because of the Customer's overdue debts in the twelve (12) months before the Application.\""
    },
    {
      "id": "art39-6a",
      "source": "S1",
      "where": "Article 5, replacing Article 39 of the Supply Code: paragraph 6, point (a)",
      "greek": "«α. Υποβάλλει Εντολή Επισήμανσης του Πελάτη ως υπερήμερου στο πληροφοριακό σύστημα του αρμόδιου Διαχειριστή και συγχρόνως υποβάλλει εντολή απενεργοποίησης μετρητή φορτίου λόγω ληξιπρόθεσμων οφειλών και ενημερώνει γραπτώς τον Πελάτη για τις δύο εντολές.»",
      "translation": "\"a. It files an Order Flagging the Customer as overdue in the information system of the competent Operator and at the same time files a meter deactivation order because of overdue debts, and informs the Customer in writing of the two orders.\""
    },
    {
      "id": "art39-6c",
      "source": "S1",
      "where": "Article 5, replacing Article 39 of the Supply Code: paragraph 6, point (c)",
      "greek": "«γ. Αν ο Πελάτης, που έχει επισημανθεί ως υπερήμερος, δεν πληρώσει ή δεν διακανονίσει την ληξιπρόθεσμη οφειλή του εντός δέκα (10) ημερών από την ενημέρωση του Πελάτη για την εντολή απενεργοποίησης μετρητή φορτίου, ο Προμηθευτής δύναται να καταγγείλει τη Σύμβαση Προμήθειας υποβάλλοντας στον αρμόδιο Διαχειριστή δήλωση παύσης εκπροσώπησης, και ενημερώνει σχετικά τον Πελάτη.»",
      "translation": "\"c. If the Customer who has been flagged as overdue does not pay or settle the overdue debt within ten (10) days of being informed of the meter deactivation order, the Supplier may terminate the Supply Contract by filing a declaration ending representation with the competent Operator, and informs the Customer accordingly.\""
    }
  ],
  "redlines": [],
  "corrections": [],
  "tags": [
    "electricity",
    "energy",
    "consumer rights",
    "supplier switching",
    "ΡΑΑΕΥ",
    "ΔΕΔΔΗΕ",
    "Energy Ombudsman",
    "vulnerable customers",
    "draft law"
  ]
}